We do business YOUR way.

Made in the U.S.A

MPI'S domestically  manufactured fasteners provide complete traceability and protection against inferior and counterfeit products. The few items we do import are thoroughly tested and manufactured only by accredited and trusted companies.

 

MPI's Complete Warranty

We stand behind the quality of all our products. In addition to our manufacturer's liberal warranty programs, we offer our own satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 90 days of purchase for a full refund.

 

Product Liability

A million dollars in liability insurance guarantees our commitment. Certificates are available to corporate customers on request.

 

Product Safety Seminars

are conducted on-site by MPI and our manufacturers at the request of our corporate customers.

 

MPI Product Catalogs

are available to every account in either electronic format or hardcopy. With over 25,000  maintenance items, it is arranged in an easy to use format with tons of reference material to assist in your everyday maintenance activities. Order as many as you want for every department.

 

Prices Are Locked In

and guaranteed with price books available to any corporate customer. In paper or electronic format.. Prices can appear on your packing list if you want. We do business YOUR way.

 

97%+ Order Fill Rate

We mean to ship out today what you need today. We will backorder if you want us to, we will cancel if you want. We aim to do business YOUR way.

 

Inventory Control

Quarterly product usage reports are available to our corporate customers as an aid in their budgeting effort for maintenance supplies. We offer on-site inventory maintenance (bin service) by our trained personnel with our guarantee that you will not run out of critical parts when you need them AND you will NOT BE OVERSTOCKED!  We guarantee it!

 

On-Site Service

is provided at your facility by a trained  MPI sales rep OR you may phone, fax, email or tie your orders to the next convenient carrier pigeon if you like.  

 

Save Time & Money with our Bins and Cabinets

with space-saving bins, drawers and cabinets to efficiently organize your maintenance supplies. Designed specifically for maintenance shops our time tested bins and cabinets are rugged and convenient. Unlike many of our competitors once we send you the cabinets they are YOURS, not ours. You never have to worry about anyone trying to 'reclaim' them at some point in the future.  Ask how you can actually get your bins and cabinets FREE.  

 

Toll-Free Customer Support 800-523-2367

Orders phoned in by 2:00 PM are shipped the same day

Check availability of stock

Check order status

Help identify merchandise

       Help with billing.

                All with one convenient phone number!

24 hour Fax Access

You may Fax orders directly to the MPI home office any time of the day or night. Orders received by 2:00 PM are shipped the same day.

 

Internet Accessed Procurement System

instantly transmits your order to our warehouse for immediate processing.

 

Material Safety Data Sheets and Certifications

are provided to our customers as required by Federal law. It's that simple. Just ask.

 

Prepaid Freight

on all orders over $300.00 (some items will be charged freight regardless of dollar amount because of their competitive nature or unusual freight rates. Ask at the time of order.)  Chargeable freight is invoiced with your merchandise.

 

Merchandise Return Policy

        Generally, you may return any product direct to our warehouse or to your MPI representative for a full refund or replacement.   Call or ask for instructions.

Rate your current hardware supplier

Service

Do they provide regular service calls, month in and month out? Free!

Do they sort and maintain bins with easy to read  labels? Free!

Do they have quick service on special orders?

Can they give you instant stock checks by phone?

Can they give you instant order status inquiries by phone?

Can they give you instant access to your own purchase history?

Do they have a toll Free! 800 number where you can talk to real people?

Can they give you yearly reports showing all your purchases? Free!

Can they give you same day shipping on orders called in by 2:00pm CST?

Products

Are their products made in the USA?

Do they provide brand name products you can trust?

Do they provide Free! MSDS  for OSHA compliance?

Do they provide Free! Certifications?

Are theirs ISO 9000 manufacturers?

Do they have new products introduced regularly?

Do they have a 97% fill rate?

Do they provide special ordered parts?

Will they make special stocking arrangements to suit your needs?

Prices and catalogs

Did they give you a "low-ball" price just to get your business?

Are their prices consistent order after order, no surprises six months later?

Are their prices just as you were quoted?

Will they give you Free! pricelists on disk or via email?

Will they give you Free! pricelists on paper?

Will they give you Free!  catalogs - paper or CD-rom?

Will they give you Free! freight on orders over $300?

Returns and credits?

Are they handled promptly and at no charge?

Are they few and far between, orders double checked for accuracy?

Are replacements made quickly and accurately?

MPI can and does.... 'nuff said.

(and besides, we have nicer salesmen.)

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